At Favrila, we are proud to offer high-quality handbags designed for everyday use and practical functionality. Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we provide a clear and straightforward return process.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following requirements:

Item must be unused

Returned in original packaging

All tags, accessories, and inserts must be included

Proof of purchase or order confirmation is required

Returns that do not meet these conditions may not be approved.

3. Return Shipping Costs

We are committed to providing our customers with a clear and transparent return process.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please use the prepaid return label included in the package to send the item back to us.

Customer Remorse (Change of Mind)

If you return an item because of a change of mind, an incorrect size or color selection, or personal preference, you will be responsible for arranging the return label and paying all return shipping costs. Original shipping fees are non-refundable.

4. Restocking Fees

We value our customers. Favrila does NOT charge a restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us

Email us at Support@favrila.store and provide your:

Order Number

Reason for return

Photos (required for damaged items)

Step 2 — Receive Instructions

Our support team will review your request and respond within 24 hours with the appropriate return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it to our return address: 8 W Northwood Ave, Columbus, OH 43201, United States.

6. Refunds

Once your return has been received and inspected:

You will be notified about the approval status.

Approved refunds will be issued to your PayPal account.

Refund Processing Time

Refunds are generally processed within 7 business days after the returned item has been received, inspected, and approved by our team.

7. Exchanges

The quickest way to receive a different item is to:

Return the original item.

Place a new order after the return has been approved.

8. Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products

Final sale items (if marked at the time of purchase)

Need Help?

If you have any questions or require help with your return, please contact us at:

Email: Support@favrila.store